Return Policy

Silver Arrow Jewellery wants you to be happy and satisfied with your purchase.  Items, purchased online at, can be returned for full refund, within 30 days of delivery, in brand new condition, with no signs of wear or alteration, in their original packaging, with all tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Silver Arrow Jewellery reserves the right to deny returns on goods that show signs of use (wear, damage, scuffing, scratches, resizing or alterations etc) or is otherwise in a condition other than when it was sold, or that do not fall under the 30 day delivery period.  Special orders and pieces of jewellery hand-made to customer specification are not eligible for the return or refund.  

For online orders, customers will be responsible for all shipping costs associated with sending their orders back to Silver Arrow Jewellery.  Silver Arrow Jewellery will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective at the time of delivery to the customer.  A pre-paid shipping label will be sent to you in this case.  

For returns received within 30 days of delivery, we’ll credit your original form of payment.

Please allow 2-3 weeks for your return to be received and processed. Your financial institution may take additional time to transfer funds back into your account.  We’ll send you a confirmation email once the return has been completed.

To return items, please follow these 4 steps:  

1) Contact our Customer Service team by email at to initiate a return. You'll need to provide your order number, contact details and reason for return.

2) Items should be returned in their original packaging, with all tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your packing slip with items for return noted directly on this packing slip.

3) Ship the return package to:
# 261  2525  36 ST. N.W.
T1Y 5T4

4) All shipping return charges must be prepaid. We do not accept C.O.D deliveries. We require that returned items are insured during delivery to safeguard against loss during transit. We don’t guarantee that we will receive your returned item.

    All returns are subject to inspection by our Quality Assurance team before a refund is processed.

    Once we receive your package, we will promptly process your return or exchange. Please be sure that your package is insured and prepaid. Sorry, we cannot accept COD returns.

    Late or missing refunds - If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at

    Incorrect or Faulty Items - If the item(s) you have ordered and received is faulty or a different item(s) from the one(s) you ordered, please contact our Customer Service team at and we will resolve the issue as quickly as possible.  We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and we will provide you with instructions to complete your exchange.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    By using this web site you are agreeing to the terms of this returns policy.

    We reserve the right to modify our returns policy as our business needs require.

    We will post such changes on our web site, after which, your continued use of the web site shall be deemed to be your agreement to the modified terms.